At SoloPick Store (https://solopick.store), we want you to receive your order in good condition. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Return Eligibility

A return or exchange may be accepted if:

  • You received a damaged or defective product.
  • You received a different product from what you ordered.
  • The product is missing essential parts or accessories.

Products must generally be unused and in their original condition and packaging.

Reporting an Issue

Please contact us through WhatsApp within 48 hours of receiving your order and provide your order details and clear photos or videos of the issue. We will review your request and provide the next steps.

Refunds

If a refund is approved, we will discuss the available refund method with you. Since we primarily offer Cash on Delivery, refunds may be processed via an agreed-upon method after the returned product has been received and inspected.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any specific return conditions will be mentioned on the product page where applicable.

WhatsApp: +92331-8696-337